Refund policy

If you wish to return your online order, Saisha London offers a 28 day returns period from the date your parcel is delivered and signed for. For exchanges, return your original order for a refund and place a new order. Earrings cannot be returned for a refund or exchange due to hygiene reasons. Items  found to be damaged due to customer negligence will not be accepted.

Worn items as evidenced by micro-scratches, scratches, dirt or additional workmanship by other jewellers are non-refundable and non-exchangeable. All returns will be inspected for any damages. Once approved, the amount will be credited into account. Shipping costs are the responsibility of the customer.

INTERNATIONAL SHIPPING / RETURNS

All orders from non UK mainland will require additional time to confirm your details with the card issuer.
Orders purchased online through the UK, European Union, United States and rest of world regions are to be returned to the United Kingdom.

Any Import duties and taxes incurred on shipments are the responsibility of the customer. All returns have to be registered to enable tracking. Return shipment lost in transit is the responsibility of the customer. 

HOW TO RETURN

Using the contact page simply email us for a refund/exchange. Please state the reason and attach any photos. Once approved, you will receive the postal address to send your goods.

It is recommended to avoid writing “jewellery”, “diamonds” or other luxury related words anywhere on the package, therefore we suggest you write “fashion accessories”.

All orders returned must be received by Saisha London on or before the 28th day from the date your parcel was signed for. Please make sure you mark your return as British Returned Goods in order to request exemption from return import duties and taxes. Saisha  London is not responsible for items lost or damaged during transit. Return shipping costs are the responsibility of the customer.